Store Supervisor

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Department:​​ Sales Operations ​
Position Title:​​ Store Supervisor 
Reports To: ​​Brand Manager / Area Manager
Direct Reports:​ Sales Associates / Part-time Staff
 
Are you the next Superstar to take a lead in the retail presence?
As The Retail Sales Supervisor, you will succeed in this role with managing over one of our highest performing store through daily operations and leading the A team in your wings in driving high productivity.
 
Detailed Responsibilities:
Team management

• Lead & motivate team to achieve monthly result
• Review, reward & mentor SA/SSA based on individual productivity and performance trend
• Monthly review of sales performance results, and follow up on course of action plan to improve forwarding month(s).

Store Productivity Growth

• Deep Dive of sales performance with comparison by year on year (YOY), and month to date (MTD)
• Request to management the support needed & action plans to close gaps and achieve expected sales results.
• Discuss & define with Retail/Brand Manager the Marketing support requirement from team members (SA/SSA) input.

Reporting of Business Results

• Update accurate sales information
• Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential  
• Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc. 
• Review performance Evaluation using SMART target for:

1. Leadership,
2. Team-Work,
3. Business Recap, 
4. Inventory Control

 
Visual Display Management

• Deep dive & brief team on assortment mix + Bestseller contribution to make VM adjustment.
• Place accurate & efficient replenishment for stocks & POSM by brand.
• Ensure accuracy of Daily Stock Count.

Sales result reporting

• Accuracy & consistency in all information updates in

1. Daily sales reporting channel,
2. Weekly sales reports
3. Weekly Competitor report & Service form
4. Deciphering  and create the action plan in support to the results of the sales reports

 
Suggested Requirements / Qualifications:

• Candidate must possess at least a Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, any field.
• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Orchard, Vivocity, City Hall, NEX, and West Gate.
• Preferably Senior Executives specializing in Sales - Retail/General, Customer Service or equivalent.
• Full-Time position(s) available.
• Singaporeans & PR only

Required Attributes

• Takes initiative and is proactive

• Excellent planning and analytical skills

1. Resourceful, fast and efficient and able to work independently
2. Result oriented person, meticulous with an eye for details
3. Effective time management & prioritization skills
4. Good negotiation skills

 
Decision making:

• Prioritization & delegation of tasks within delegated tasks
• Coordination with VM for development and training of team
• Coach and mentor staff performance

  
After consultation with manager or others

• Performing counselling on staff performance
• Implementation of processes/ changes to SOP
• Confirmation of store’s expenditure

  
Key contacts:
Internal

• Marketing / Store Development Planning
  
• Brand and retail managers
  
• Logistics
  
• Finance
  
• IT

 
External

• Customers

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