Retail Sales Associate (Full-Time)

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Department:​​ Sales Operations 
Position Title:​​ Retail Sales Associate (Full-Time)
Reports to: Retail Manager

Objective of role:
The SA/ SSA is to drive results and enhance the customer engagement by providing excellence in quality customer service.

Detailed Responsibilities:
Customer Service

• Greeting customers and attends to customers with engagement of product and brand story.
• Maintains a friendly and approachable demeanour.
• Welcomes returning customers and perform any request(s) of after-sales service.
• Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
  
  

Sales Engagement

• Connect customers with warm greetings and great first impression.
• Build the relationship with customers to our brand and products.
• Impress customers by memorable closing & exit.
• Introduce & Share VIP Program / Privileges with customer.
  
  

Business Recap

• Update accurate sales information
• Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential
• Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.
  
  

Visual Merchandising

• Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines.
• Display Stock Replenishment and Seasonal Promotions
• Inventory
• Stock replenishment and accountability for opening, closing and handover.
• Ensure sales floor is always neat and tidy, and stock is well organised.
• Weekly check of SOH with ERP system (Navision)
  
  

Operational

• Opening and closing procedures are strictly followed
• Store alarm system is checked daily.

Suggested Qualifications and Experience:

• At least a year of retail sales or customer service experience.
• Preference of specialised responsibilities and / or activities
• Professional Qualification Status
• Proven experience in specified areas

​Required Attributes:

• Takes initiative and is proactive
• Excellent planning and analytical skills
• Resourceful, fast, and efficient and able to work independently
• Result oriented person, meticulous with an eye for details
• Effective time management & prioritization skills
• Good negotiation skills