Retail Sales Associate (Part-Time)

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Department:​​ Sales Operations ​
Position Title:​​ Retail Sales Associate (Part-Time) 
Reports To: ​​Retail Manager / Asst. Retail Manager
 
Objective of role: 
​The SA/ SSA is to drive results and enhance the customer engagement by providing excellence in quality customer service.

Detailed Responsibilities:

Customer Service

• Greeting customers and attends to customers with engagement of product and brand story.
• Maintains a friendly and approachable demeanour.
• Welcomes returning customers and perform any request(s) of after-sales service.
• Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Sales Engagement

• Connect customers with warm greetings and great first impression.
• Build the relationship with customers to our brand and products.
• Impress customers by memorable closing & exit.
• Introduce & Share VIP Program / Privileges with customer.

Business Recap

• Update accurate sales information
• Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential
• Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.

Visual Merchandising

• Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines.
• Display Stock Replenishment and Seasonal Promotions
• Inventory
• Stock replenishment and accountability for opening, closing and handover.
• Ensure sales floor is always neat and tidy, and stock is well organised.
• Weekly check of SOH with ERP system (Navision)

​Operational

• Opening and closing procedures are strictly followed
• Store alarm system is checked daily.

Suggested Qualifications and Experience:

• At least a year of retail sales or customer service experience.
• Preference of specialised responsibilities and / or activities
• Professional Qualification Status
• Proven experience in specified areas

Required Attributes:

• Takes initiative and is proactive
• Excellent planning and analytical skills
• Resourceful, fast, and efficient and able to work independently
• Result oriented person, meticulous with an eye for details
• Effective time management & prioritization skills
• Good negotiation skills

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