E-Commerce Intern (August Berg)

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Department:​​ August Berg
Position Title:​​ E-Commerce Intern Intern
Reports To: Assistant E-Commerce Manager
 
Principal Responsibilities/ Accountabilities:

• To ensure all orders are delivered within lead time.
• Responsible for the entire order fulfilment process.
• Good communication amongst team and 3PL.
• Ensure no discrepancy on billings and invoices.
• Respond to client enquiries on various platforms within 4 hours.
• Ensure that all relevant information is uploaded to all websites and marketplaces.
• Manage daily order fulfilment to arrangement for dispatch, which includes customer coordination of returns and exchange.
• Handle customer enquiries on web shopping through various online channels, which includes customer-related reports for analysis.
• Support on web content management such as product information and marketing campaigns including content localization, website visuals and other industry technical tools etc.
• Assist in weekly report and contributing to strategy decisions.
• Assist in conducting market research, analyse data and reports to give recommendations and improvements.

 
Operations

• Work closely with 3PL on collection of goods, order processing and delivery.
• Ensure that all orders are delivered within lead time for each country.
• Liaise with Logistics department to schedule for deliveries to and from our warehouses.
• Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.

 
Administrative

• Regular updating of inventory on all online platforms.
• Uploading of new products to websites, marketplaces, and other distribution channels.
• Timely processing of 3PL, courier partners and all other invoices for August Berg before every month end closing.

 
Customer Support

• Support Customer Service and respond to queries on various platforms and marketplaces.
• Assist with placement of orders, refunds, exchanges, or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

 
Qualifications & Experience:

• Currently holds a diploma or pursuing a bachelor’s degree in E-Commerce, Marketing, Supply Chain, Business Management or Equivalent.
• Reasonable understanding and sense of online retail environment and logistics & supply chain knowledge.
• Passionate about digital marketing and sensitive to current E- Commerce trends.

 
Key attributes

• Good written and verbal communication skills in English.
• Good organization skills and strong attention to details.
• Resourceful, fast, efficient, and able to work independently.
• Effective time management & coordination abilities.
• Proficient in MS suite (Word, Excel, and PowerPoint).
• Proficient in Microsoft office especially Excel (V lookup & Pivot Table). 

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