Retail Sales Associate (Full-Time)
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Department: Sales Operations
Position Title: Retail Sales Associate (Full-Time) Reports to: Retail Manager Objective of role: The SA/ SSA is to drive results and enhance the customer engagement by providing excellence in quality customer service. Detailed Responsibilities: Customer Service • Greeting customers and attends to customers with engagement of product and brand story. • Maintains a friendly and approachable demeanour. • Welcomes returning customers and perform any request(s) of after-sales service. • Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact. Sales Engagement • Connect customers with warm greetings and great first impression. • Build the relationship with customers to our brand and products. • Impress customers by memorable closing & exit. • Introduce & Share VIP Program / Privileges with customer. Business Recap • Update accurate sales information • Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential • Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc. Visual Merchandising • Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines. • Display Stock Replenishment and Seasonal Promotions Inventory • Stock replenishment and accountability for opening, closing and handover. • Ensure sales floor is always neat and tidy, and stock is well organised. • Weekly check of SOH with ERP system (Navision) Operational • Opening and closing procedures are strictly followed • Store alarm system is checked daily. Suggested Qualifications and Experience: • At least a year of retail sales or customer service experience. • Preference of specialised responsibilities and / or activities • Professional Qualification Status • Proven experience in specified areas Required Attributes: • Takes initiative and is proactive • Excellent planning and analytical skills • Resourceful, fast, and efficient and able to work independently • Result oriented person, meticulous with an eye for details • Effective time management & prioritization skills • Good negotiation skills |
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