PRIVACY POLICY
Your privacy is very important to us. We value your privacy and strive to protect your personal information. The privacy practices of this statement are in compliance with the Personal Data Protection Act 2012 (“PDPA”) in Singapore and are applicable to all brands under Norbreeze Group portfolio. By visiting our stores and our websites www.norbreeze.com and www.norbreezegroup.com (“Websites”) you agree to be bound by the terms and conditions of this Privacy Policy.
Our Privacy Policy has been drafted to help you understand how Norbreeze Group and all the brands within our portfolio operate, collect, manage and protect your personal information for the operation of our services. By accepting the Privacy Policy in registration or otherwise agreeing to be bound by the terms and conditions of this Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
Norbreeze Group reserves the right to modify, update, add or remove any portion of this Privacy Policy as we expand our services or to accommodate future changes to applicable legal or regulatory requirements. All updates to this Privacy Policy will be published [on this webpage]. By continuing your relationship with us after any amendments have been introduced and published, you shall be deemed to have accepted the Privacy Policy as amended.
SECTION 1 – CONSENT & DATA COLLECTION
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. If you choose to use our services, we may require you to provide contact and identity information and other personal information as indicated on the forms. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information that we consider necessary for achieving this purpose. Personal information is collected either through the stores, online media, including the Websites or when you make purchases. Information collected can include but is not limited to name, identification number, contact details, demographic information and payment details if a transaction is carried out.
We automatically track certain information based upon your behavior on the Websites and in the stores. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you. This information may include the URL that you just came from (whether this URL is on the Websites or not), which URL you next go to (whether this URL is on the Websites or not), your computer browser information, and your IP address.
All data collection points, written or electronic will include a consent section for you to provide your approval for the indicated purpose. When you provide personal information to complete a transaction, verify your credit card details, verify your membership status, tag transactions to your account, redeem vouchers or redeem gifts, it is implied that you consent to us collecting your data and use it for that specific reason only.
Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.
At any time, if you wish to withdraw your consent, you may email us at [email protected] or by clicking on the unsubscribe link on any of our communications. Depending on the extent to which you withdraw your consent, such withdrawal of consent may result in our inability to provide you with our goods and services and may be considered as a termination by you of any agreement between yourself and us. Our legal rights and remedies are expressly reserved in such event.
SECTION 2 – PURPOSE
We may collect personal information from you for the following purposes:
SECTION 3 – DISCLOSURE OF INFORMATION
As a matter of policy, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some events and entities your personal information may be disclosed to in the normal scope of business to provide our services.
Personal information that you may have submitted through third party websites, including our social media channels, may appear on any of our Websites and we are not responsible in any way for the security and/or management of personal information shared by you with such third party websites.
SECTION 4 – ACCESS, CORRECTION & ACCURACY OF INFORMATION
Where feasible, we will take reasonable steps to verify the accuracy of your personal information received at the point of collection. However, please note that you remain primarily responsible and liable to ensure that all personal information submitted by you is complete and accurate. Information voluntarily provided by you to Norbreeze shall prima facie be deemed complete and accurate.
We shall not be held liable for any inability on our part to provide goods or services to you if you fail to ensure that your personal information submitted to us is complete and accurate or if you fail to notify us of any relevant changes to your personal information.
You may have different privacy concerns. Norbreeze’s goal is to be clear of what information it collects so you can make meaningful choices about how it is used.
You may:
You may email [email protected] for the above requests and we will respond to you within 3 working days. Please note that we are not required, under the PDPA, to provide access to and correction of your personal information in certain situations as set out in the PDPA.
SECTION 5 – CONFIDENTIALITY AND SECURITY
Your information is stored on Norbreeze servers located in Singapore. Norbreeze has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks to personal information in its possession. Norbreeze has internal procedures in place requiring our employees and data processors to respect the confidentiality of any personal information held by us.
SECTION 6 – RETENTION OF INFORMATION
Norbreeze will retain your personal information for the time necessary to fulfill any legal or business purposes.
SECTION 7 – TRANSFER OF INFORMATION
It may be necessary for Norbreeze to transfer your personal information outside your local jurisdiction if any of Norbreeze’s service providers or strategic partners are located overseas. The data will only be transferred after ensuring that the standard of protection provided to the personal information transferred is comparable to the standard of protection under the PDPA.
SECTION 8 – ACTIVITIES UNDERTAKEN PRIOR TO 2 JULY 2014
We may continue to use your personal information that was collected before 2 July 2014 for purposes for which the personal information was collected unless you have withdrawn your consent. If you wish to withdraw your consent, please email us at [email protected]
SECTION 9 – POLICY ON TELEPHONE NUMBERS REGISTERED WITH THE DNC REGISTRY
We will not send unsolicited telemarketing messages to your telephone numbers if you have registered them with the Do-Not-Call Registry
(“DNC Registry”) unless we have your clear and unambiguous consent to do so.
However, we may continue to contact you at the telephone numbers provided to us in the limited circumstances allowed under the DNC Registry even though you have registered these telephone numbers with the DNC Registry. If you do not wish to continue receiving such messages, please email us at [email protected]
SECTION 10 – POINT OF CONTACT
We welcome your feedback about this Privacy Policy. If you have questions, please send your enquiries to our data protection officer at [email protected]
Updated on 25 June 2014
Your privacy is very important to us. We value your privacy and strive to protect your personal information. The privacy practices of this statement are in compliance with the Personal Data Protection Act 2012 (“PDPA”) in Singapore and are applicable to all brands under Norbreeze Group portfolio. By visiting our stores and our websites www.norbreeze.com and www.norbreezegroup.com (“Websites”) you agree to be bound by the terms and conditions of this Privacy Policy.
Our Privacy Policy has been drafted to help you understand how Norbreeze Group and all the brands within our portfolio operate, collect, manage and protect your personal information for the operation of our services. By accepting the Privacy Policy in registration or otherwise agreeing to be bound by the terms and conditions of this Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
Norbreeze Group reserves the right to modify, update, add or remove any portion of this Privacy Policy as we expand our services or to accommodate future changes to applicable legal or regulatory requirements. All updates to this Privacy Policy will be published [on this webpage]. By continuing your relationship with us after any amendments have been introduced and published, you shall be deemed to have accepted the Privacy Policy as amended.
SECTION 1 – CONSENT & DATA COLLECTION
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. If you choose to use our services, we may require you to provide contact and identity information and other personal information as indicated on the forms. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information that we consider necessary for achieving this purpose. Personal information is collected either through the stores, online media, including the Websites or when you make purchases. Information collected can include but is not limited to name, identification number, contact details, demographic information and payment details if a transaction is carried out.
We automatically track certain information based upon your behavior on the Websites and in the stores. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you. This information may include the URL that you just came from (whether this URL is on the Websites or not), which URL you next go to (whether this URL is on the Websites or not), your computer browser information, and your IP address.
All data collection points, written or electronic will include a consent section for you to provide your approval for the indicated purpose. When you provide personal information to complete a transaction, verify your credit card details, verify your membership status, tag transactions to your account, redeem vouchers or redeem gifts, it is implied that you consent to us collecting your data and use it for that specific reason only.
Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.
At any time, if you wish to withdraw your consent, you may email us at [email protected] or by clicking on the unsubscribe link on any of our communications. Depending on the extent to which you withdraw your consent, such withdrawal of consent may result in our inability to provide you with our goods and services and may be considered as a termination by you of any agreement between yourself and us. Our legal rights and remedies are expressly reserved in such event.
SECTION 2 – PURPOSE
We may collect personal information from you for the following purposes:
- Membership registration
- VIP membership registration
- VIP membership verification
- Product reservation
- Service & repair
- Cleaning services
- Lucky draw
- Event registration
- Voucher / Rewards redemption
- Feedback & customer service purposes
- To keep you updated on our new stores, events, offers, products and services
SECTION 3 – DISCLOSURE OF INFORMATION
As a matter of policy, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some events and entities your personal information may be disclosed to in the normal scope of business to provide our services.
- If we are requested by law to do so
- Third-party service providers
we may share your personal information with our franchisors and brands operated under the Norbreeze Group portfolio, or third party providers who are employed to perform functions such as marketing or fulfillment. These service providers are subject to confidentiality obligations and will only use the personal information to perform the necessary function and not for any other purposes.
Personal information that you may have submitted through third party websites, including our social media channels, may appear on any of our Websites and we are not responsible in any way for the security and/or management of personal information shared by you with such third party websites.
SECTION 4 – ACCESS, CORRECTION & ACCURACY OF INFORMATION
Where feasible, we will take reasonable steps to verify the accuracy of your personal information received at the point of collection. However, please note that you remain primarily responsible and liable to ensure that all personal information submitted by you is complete and accurate. Information voluntarily provided by you to Norbreeze shall prima facie be deemed complete and accurate.
We shall not be held liable for any inability on our part to provide goods or services to you if you fail to ensure that your personal information submitted to us is complete and accurate or if you fail to notify us of any relevant changes to your personal information.
You may have different privacy concerns. Norbreeze’s goal is to be clear of what information it collects so you can make meaningful choices about how it is used.
You may:
- Decide who you share your personal information with.
- View, edit or delete your personal information and communication preferences at any time.
- Obtain information on the ways in which your personal information has been or may have been used or disclosed in the preceding year.
- Unsubscribe from Norbreeze Group’s mailing list at any time in which Norbreeze will remove all access to your account and remove your information from the database. The deletion of your Norbreeze membership account, does not affect your information tagged to transactions during product purchase.
You may email [email protected] for the above requests and we will respond to you within 3 working days. Please note that we are not required, under the PDPA, to provide access to and correction of your personal information in certain situations as set out in the PDPA.
SECTION 5 – CONFIDENTIALITY AND SECURITY
Your information is stored on Norbreeze servers located in Singapore. Norbreeze has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks to personal information in its possession. Norbreeze has internal procedures in place requiring our employees and data processors to respect the confidentiality of any personal information held by us.
SECTION 6 – RETENTION OF INFORMATION
Norbreeze will retain your personal information for the time necessary to fulfill any legal or business purposes.
SECTION 7 – TRANSFER OF INFORMATION
It may be necessary for Norbreeze to transfer your personal information outside your local jurisdiction if any of Norbreeze’s service providers or strategic partners are located overseas. The data will only be transferred after ensuring that the standard of protection provided to the personal information transferred is comparable to the standard of protection under the PDPA.
SECTION 8 – ACTIVITIES UNDERTAKEN PRIOR TO 2 JULY 2014
We may continue to use your personal information that was collected before 2 July 2014 for purposes for which the personal information was collected unless you have withdrawn your consent. If you wish to withdraw your consent, please email us at [email protected]
SECTION 9 – POLICY ON TELEPHONE NUMBERS REGISTERED WITH THE DNC REGISTRY
We will not send unsolicited telemarketing messages to your telephone numbers if you have registered them with the Do-Not-Call Registry
(“DNC Registry”) unless we have your clear and unambiguous consent to do so.
However, we may continue to contact you at the telephone numbers provided to us in the limited circumstances allowed under the DNC Registry even though you have registered these telephone numbers with the DNC Registry. If you do not wish to continue receiving such messages, please email us at [email protected]
SECTION 10 – POINT OF CONTACT
We welcome your feedback about this Privacy Policy. If you have questions, please send your enquiries to our data protection officer at [email protected]
Updated on 25 June 2014
