E-Commerce Intern

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Department:​​ COCOMI
Position Title:​​ E-Commerce Intern
Reports To: Head of E-Commerce

Objective of role:
Ensure all orders are processed and delivered by lead time
 
Position summary

• The E-commerce Intern oversees the following main functions at Norbreeze:

Operations

• Working closely with 3PL on collection of goods, order processing and delivery.
• Ensure all orders are delivered within lead time
• Liaise with Logistics department to schedule for deliveries to and from our owned locations
• Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.

Administrative

• Regularly updating of inventory on the online platforms we operate in
• Uploading of new products to websites and other distribution channels.
• Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing

Customer Support

• Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
• Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Detailed responsibilities/accountabilities:

• To ensure all orders are delivered within lead time
• Responsible for the entire order fulfilment process
• Good communication amongst team and 3PL
• Ensure no discrepancy on billings and invoices
• Respond to client enquiries on various platforms within 4 hours
• Ensure new collection are uploaded to website and marketplaces
  
  

Suggested Qualifications and Experience

• Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
• Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
• Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
• Good communication and interpersonal skills
• Have strong organisation skill
• Able to work under pressure in a fast-paced environment

 
Key attributes

• Meticulous with an eye for details and numbers.
• Resourceful, fast and efficient and able to work independently
• Ability to multi-task, prioritize and manage time effectively
• Good communication skills

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