Ecommerce Sales Administrators

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Department:​​ ​Ecommerce – Cocomi.vn
Position Title:​​ E-commerce Sales Administrator
Reports to: Head of E-commerce & Time-wear

​Objective of role:
In this role, reporting to the Head of E-commerce & Time-wear, you will work on the Cocomi.vn website. You will contribute to the development and execution of the eCommerce activity plans including customer acquisition, site traffic, on-site content and merchandising, product and sales promotions, customer retention, and catalogue production.
 
Key Accountabilities:

• Ability to interact with our customers effectively and efficiently via various communication channels (Facebook, Zalo…) regarding billing issues, product problems, refunds, exchanges, service questions and general client concerns.
• Generate and update website content (products, content, promotions)
• Work with agencies to build traffic & sales via the website
• Plan, define and implement website changes and functional improvements
• Maintain and update the online marketing plan for the website
• Monitor key performance indicators on the website and develop plans to improve them
• Analyze customer’s needs and coordinate with the Marketing, Operations or Merchandising for improving the performance.
• Review orders daily and allocate it to stores, regarding its location and stocks, complete delivering orders to the customers within the time limit.
• Follow up on existing issues and keep customers updated on the status of their orders.
• Assist and coordinate the online ordering process via Cocomi.vn
• Working between multiple web apps to enter, pull, and assess customer information
• Document and update customer records based on interactions.
• Coordinate with Merchandising and Marketing team to stay updated on product knowledge and promotion, campaign, program.
• Monitor stock levels in the business to keep the website updated at all times.
• Implement the development and operations of the companies B2B and B2C online applications.
• Assists the E-commerce team to grow the online portfolio of web and mobile tools, some developed in-house, some vendor solutions.
  
  

Key Contacts:

• Retail Operations                                                 
• Merchandise
• Finance                                                                  
• Logistics
• Marketing

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Qualifications:

• Previous experience in customer service, sales, or other related fields. Experiences in selling at Ecommerce platforms is a plus.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills in Vietnamese. Communication skills in English.
• Outstanding attention to detail.
• Have experience handling a high-volume workflow in a professional setting.
• Flexible with working hours, as your schedule will be based on business needs and may include overtime.
• Excellent Communication Skills.

 
Measurements:

• To meet and exceed all agreed performance objectives (sales, conversions, engagement)
• Continuous improvement of customer satisfaction
• Meet internal service levels for website activity and management
• Maintaining an excellent level of service to the business