Head of Digital & E-Commerce

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Department: August Berg
​Position Title: Head of Digital & E-Commerce
Report To: Co-Founder & CEO, Norbreeze Group/August Berg
 
About the Job:
AUGUST BERG is currently looking for an Head of Digital & Ecommerce to build, manage and grow the brand’s presence online.
 
As Head of Digital & Ecommerce, you will have the full responsibility for the P&L, commercial results, growth strategy and all technical aspects for AUGUST BERG online globally (own-and-operated Ecommerce sites as well as Marketplaces), meaning that you will be responsible for all aspects of the business system. Marketing, sales, operations, campaign planning, customer service, and continuous innovation are therefore all elements which you need to take care of on a daily basis.
 
Key Responsibilities:

• The Head of Ecommerce has overall end-to-end responsibility for the P&L, commercial results, and growth strategy of AUGUST BERG online globally (own-and-operated Ecommerce sites as well as Marketplaces)
• Ownership and management of the AUGUST BERG brand identity online
• Technical responsible for all AUGUST BERG own-and-operated Ecommerce sites as well as Marketplaces
• While managing the confirmed ROI/ROAS, configuring AUGUST BERG’s multi-channel growth tactic and campaign strategy based on local consumer behaviour: SEO, SEM, social paid, eCRM, affiliate marketing, referral marketing, push notifications, traditional, mobile native and web, programmatic display, etc
• Identifying and implementing new and innovative ways to optimize ROI/ROAS, including drive & optimize traffic to AUGUST BERG websites and marketplaces as well as developing and improving traffic from the channels
• Work in synergy with the rest of the AUGUST BERG team to identify new growth opportunities and ways in which to improve our online brand reputation and presence

 
Further Responsibilities:

• Manage logistics – order processing.
• Overall responsible for the customer service via all channels (livechat, email, social platforms)

 
Key Requirements:

• A proven track record of driving commercial success forward through disciplined execution of growth activities in Ecommerce from consumer brands
• Minimum 5-6 years of P&L responsibility
• A firm grasp on direct-to-consumer fundamental KPIs and how to improve them with growth measures over time
  
• In-depth Ecommerce experience from multiple markets across SEA, Japan, US and UK (both own Ecommerce sites and marketplaces)
  
• Strong experience with and knowledge of Shopify
  
• Good understanding of UI, UX and web development