Head of Sales (​Timepiece)

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Department:​​ Operations
​Position Title:​​ Head of Sales (Timepiece)
Reports to: CEO 
Direct Reports: Head of Regional (Timepiece), Brand Manager (Retail - SG), Assistant Wholesales Manager (Domestic - SG) 

Position Summary:
The position is responsible for developing and managing the operational functions for our timepiece retail brands. You will be accountable to all P&L and operational expense budgets. Being key custodians to all brands, you will develop and implement strategic plans to share best practices and support the brand’s market presence and growth.
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Detailed Responsibilities/ Accountabilities
Business Management:

• Overall management of full business reporting and fulfil all requirements on Annual Purchase / VM / Marketing & Sell Through trends.
• Annual Budgeting and business planning
• Responsible for early commercialization process including positioning, packaging, pricing, gaining support from the team, presenting to regional distribution, retail operations team, wholesale team, forecasting volume, and getting budget approved.
• Setting SOPs and KPIs according to best industrial practice and needs of the brand
• Management of cross-functional partnerships with support/ operational team
• Develop and implement strategic plans and goals for the stores, including expense budgets
• Align operations across territories of the brand

Line Management:

• Recruit, hire, promote and retain talent
• Lead and Influence the team to grow productivity & capability of individual direct reports , SIC & staff
• Provides leadership and direction to all stores to drive KPIs maximising Brand’s performance
• Identify and manage learning and development opportunities to address progression needs and improve employee skill set levels to support career growth

 
Sales Growth Functions:

• Day-day management for brand (forecasting, sales updates)
• Accountable for the P&L and operating budget of the brand
• New initiatives to increase average basket size as well as average order value
• Work towards target set to achieve overall gross profit percentage
• Development of marketing strategies with sales aid/promotional materials with the support of Marketing team to drive optimum brand presence so as to promote sales growth.

  
Ensuring Optimal Variance of Product:

• Inventory Control for maximum turnover and effective forecasting with disproportionate focus on bestsellers
• Analyse consumer trends, information and categories to identify market demand so as to support future sources of growth
• Input and advise rationale behind setting of new product pricing with Merchandising team
• Analyse historical product launches, reports on vitality rates as well as drive improvement for YOY KPIs

 
Critical Results:

• Store operations program for retail stores that enables strong execution in the stores to deliver against strategic and financial objectives
• Engaged, high-performing field team and collaborative cross-functional teams recognized for driving successful results through operational excellence.

 
Decision making:    

• Prioritization & delegation of tasks within assigned tasks
• Management of issues relating operations, resourcing, budgeting and audit compliance
• Approval of expenditure within delegated limit
• Coach and mentor staff performance
• Promotions for approved headcount

 
After consultation with manager or others

• Resolution of decisions which involve or impact the company or other functions
• Implementation of programmes/ changes to SOP
• Increase in expenditure which has not been approved

                       
Key contacts:

• Retail Operations
• VM
• HR                                                            
• Finance
• Marketing                                                              
• Logistics

Suggested Qualifications and Experience:

• 5 years with at least 2 years in similar capacity in Retail Operations and Management
• Ability to manage multiple projects efficiently in fast pace environment
• Statistics and numbers driven with knowledge of financial drivers
• Resourceful with strong planning and organization skills

 
Competency Attributes:

• Strong communication & interpersonal skills
• Good negotiation skills
• Proactive
• Excellent planning and analytical skills
• Experience in training and operations
• Effective time management & prioritization skills
• Meticulous with an eye for details
• Resourceful, fast and efficient and able to work independently