IT Manager

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Department:​​ IT
Position Title:​​ IT Manager
Reports To: ​​CFO
Direct Reports:​ IT Assistant
 
Objective of role:
To manage the Group Information System and Technology strategy, implementation and life cycle maintenance of IT systems. To ensure and promote, the integration of IT with key business functional departments, resulting in better alignment and the successful delivery of operational solutions within the company. To design common support standards towards continuous quality improvements, system administration and controls.

Position summary:
The IT Manager oversees the following main functions:

• Lead and support the company’s IT projects, IT Infrastructure and IT platform in Singapore, Hong Kong and Vietnam.
• Develop and implement IT strategy towards system effectiveness and staff productivity, share and discuss with the CFO, the Management for successful execution.
• Work with the CFO, IT partners and service providers towards continuous improvement strategies for all technology system and applications released into the production environment.
• Establish and maintain IT Governance at group-level. Develop IT policies, SOPs and work practices. Guide regional operation team to implement good practice in IT system usage and services.
• Manage support and availability of IT platforms and solutions including selection of IT solution partners and service provider at group-level.
• Responsible for the end to end IT business solution and service delivery including support for Shared Services and Retail operations as required.
• Manage system training programs and ensure successful user adoption. Produce training/course materials or manuals using various systems and applications.
• Be proactive on the digitalisation of the group and propose/review/implement a yearly plan to allow every department to move towards digitalisation and extra-value or extra efficiency creation.
• Responsible to lead software, system process design changes and system integration between ERP and other IT systems (Point-of-sale, Business Analytics, and other third party systems).
• Negotiate effectively with vendors and administer related IT service contracts including SLAs, licensing agreements, and technology upgrades.
• Manage small IT team and large outsourced IT vendors. Act as the main point of contact for account management, technical and business support on all assigned and approved IT projects.
• Facilitate IT system training of end-users and retail staff through preparation and delivery of training course and materials. Ensure successful user adoption.
• Acts as the company domain knowledge expert within the IT Technology space. Contributes to technical solutions through analysis and identifying options.
• Lead and performs software and hardware support, problem solving and issue resolution with internal and external resources.

Requirments

• Proficient and experienced with Navision system. 
• Management of IT structure across the group
• Be proactive on the digitalisation of the group and propose/review/implement a yearly plan to allow every department to move towards digitalisation and extra-value or extra efficiency creation.
• Executive level instead of Manager, as there should be an expectation of growth in the candidate’s performance together with the organisation

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