Operations Administrator – Pandora Regional

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Department:​​ Sale 
Position Title:​​ Operations Administrator – Pandora Regional
Reports to: Head of Jewellery
Direct Reports: NIL

Objective of role:
Delivery of backend administrative support to the Sales & Operations team (Pandora-Indochina).

Key accountabilities: Logistics

• Process and coordinate sales orders, while providing the respective internal and external stake-holders with the required documentations including but not limited to Purchase Order / Consignment Transfer Order / Commercial Invoice / Packing List / Credit Note.
• Revise and update necessary stock counts to ensure accuracy of stock are well allocated for operations reference.
• Coordination of backend sales process flow from requisition to order delivery, by ensuring orders are fulfilled accordingly & in cases of unfulfilment, to work with the Merchandising team to maximize drop ship options from respective Brand warehouses.
• Align & arrange with the Norbreeze Logistic Team on Freight & shipping processes with all required documentation in place.
• Creation and update of invoice tracker with necessary changes in Pivot Table.
• Uploading of data software system (Navision) with new items, new pricing or new markets.
• Preparation to generate and update respective reports to various internal / external stakeholders, inclusive of weekly shipment report to monthly sale reports.
• Coordinate repair, defective requests between respective servicing points and Norbreeze Customers & service team/ regional partners.

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Sales & Administrative

• Assist with data verification and weekly sales report preparation
• Assist to generate weekly/monthly performance report to all market for their review
• To upkeep filing and maintenance of records to facilitate reference/traceability
• To carry out any other duties assigned from management when required.

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Decision making:
Without referral to manager

• Prioritization & delegation of tasks within assigned tasks
• Managing customers request and complaints
• Coordination with delivery team

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After consultation with manager or others

• Resolution of decisions which involve or impact customers/ company
• Implementation of processes/ changes to SOP
• Increase in expenditure which has not been approved

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Key contacts:

• Operations
• Finance
• Logistic
• Visual Merchandising Specialist

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Key attributes:

• Good negotiation skills
• Proactive
• Excellent planning and analytical skills
• Experience in advance Excel tools of V-LookUp and Pivot Table.
• Effective time management & prioritization skills
• Meticulous with an eye for details
• Resourceful, fast and efficient and able to work independently