PANDORA

PANDORA provides a universe of hand-finished and modern jewelry made from primarily genuine materials, including solid sterling silver and 14k or 18k gold, with gemstones, stones, cultured pearls, glass and wood.

As part of our commitment to advancing responsible business practices, we want to make sure that you as our customers and consumers get as much information as possible about our products and the way we source and produce them.

Please contact us at [email protected] on any issues.

Jewellery Warranty
All PANDORA jewellery products are covered by a 1-year warranty covering manufacturing defects.Wearing counterfeit or non-PANDORA charms can damage PANDORA bracelets and will void the warranty. PANDORA will not replace, fix, or repair a product that has been used with non-PANDORA products. Stretching of PANDORA chains and bracelets is not considered a manufacturing defect. Do not expose your PANDORA products to harsh chemicals or environments. Silver pieces are given detail by oxidation. Exposure to harsh chemicals or environments can alter the appearance of your PANDORA product. These types of chemicals include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.

Please retain the receipt as proof of purchase. The standard warranty is for 1 (one) year from the date of purchase. Except for glass charms, wooden charms, leather items and strings, which have a 30 (thirty)-day warranty from date of purchase  

General wear and tear, misuse, and tarnishing are not covered under the warranty.

Care Instructions
Genuine pieces of jewellery provide lasting memories and symbolize the unforgettable moments in your life. Because genuine jewellery is kept for many years, the precious metals, stones, and cultured freshwater pearls need maintenance and care.


Protecting Your Jewellery
We recommend that customers remove jewellery before going to bed or participating in physical activity. Remember that jewellery must not be exposed to chlorine or salt water, as this will dull the appearance. Try to prevent your cultured freshwater pearls from being exposed to water and cleaning agents. Cultured freshwater pearls must only be cleaned with a soft brush or a cloth.

Cleaning Your Jewellery
To clean your jewellery, pour a small quantity of mild soap into some lukewarm water and use a small, soft toothbrush. Toothbrushes are ideal for cleaning jewellery with patterns, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewellery in clean water. However, remember that this cleaning method should not be used to clean jewellery with cultured freshwater pearls.

A silver-polishing cloth is a great tool to make your silver jewellery shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths can be purchased from PANDORA retailers or your local goldsmith.

PANDORA is happy to offer jewellery cleaning services tailored specially for your PANDORA products.

Storing Your Jewellery
Jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and can also turn silver jeweler black. Do not store your jewellery in the bathroom.

Please note that our PANDORA white gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.

Annual Service
Gold and silver are soft metals and become worn with use. This is true for all genuine jewellery. Depending on the degree of use, it is recommended that your jewellery be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.

The Bracelet
The PANDORA bracelet stretches over time as weight (e.g. charms) is put on the bracelet. The chain, commonly called a snake chain, is made out of many little rings which are twisted very tightly into the chain. When buying a new bracelet it should be fairly tight. There should be no more than a thumb space between your wrist and the bracelet.

Oxidation
Oxidation disappears with time. How quickly depends on how the jewellery is treated. Things which can cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish. Oxidation that fades is considered normal wear and tear and is not a defect. We do not recommend using silver polishing liquid. Oxidized (dark) jewellery does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.

Cultured Freshwater Pearls
Cultured freshwater pearls cannot withstand silver polish. Avoid contact with makeup,  
creams, chemicals, and cleaning agents.

Enamel
All enamel is Italian made without glass, which makes it more durable.

Leather
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may cause discoloration. Leather can stretch and relax over time; stretching is not a defect in this product. As a natural feature of genuine leather, you may notice gentle shading and variations in color. You may also experience a change in the shade of the leather due to oils in the skin and the addition of charms to the bracelet or necklace.

Use with a maximum of 7–9 charms. When adding charms to the new leather bracelets, please take care to hold the leather bracelet steady and twist the charm onto the bracelet. Be careful not to twist the leather part of the bracelet when adding charms, as the leather may be damaged.

Macrame
Our macramé bracelets require the same level of care and handling as all PANDORA jewellery and can be cleaned gently with a mild soap and water. It is not recommended that you expose or submerge your macramé bracelet to water for prolonged periods of time may have adverse effects on the jewellery.

Color Cords
Color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.

Exchanges and Returns
Items purchased at PANDORA stores may be permitted for a one time exchange per receipt if returned within 14 days with proof of purchase or valid gift receipt. This is subject to the restriction and conditions below:

All items must be returned in unworn and resalable condition in original packaging and exchanged only one time per receipt. Not applicable to earrings or hooks. Goods sold are not refundable. No exchanges or refunds are permitted for sale goods and promotion items.

Please retain the receipt as proof of purchase. The standard warranty is subjected to manufacturing defects for 1 (one) year from the date of purchase. Except for glass charms, wooden charms, leather items and strings, which have a 30 (thirty)-day warranty from date of purchase.

Items purchased via the internet are not accepted for refunds or exchanges and no exceptions will be made for such items under any circumstance.