Regional Key Account Manager (​Timepieces - Regional)

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Department:​​ Operations Support
​Position Title:​​ Regional Key Account Manager (​Timepieces - Regional)​
Reports to: Head of Sales (Timepieces & Jewellery)
Direct Reports: NIL
Objective of role: Handles full regional market account of
Timepiece brand(s)
 
Key accountabilities: 

• Overall responsible for and the main point of the contact for the appointed partners and sub-franchisees across the region.
• Ensure partners and partners and sub-franchisees fulfil their budgets and obligations in terms of the store openings/business plan, sales, marketing, VM, merchandising, manpower, service excellence, RRP price list, payments, operations and all other areas of the business.
• Provide support and advice to partners and sub-franchisees to optimize their sales and to improve their overall operations.
• Closely monitor and assist on optimizing the inventory of the partners and sub-franchisees
• Responsible for the sales forecast to ensure partners and sub-franchisees do not face out of stock issues with the top sellers.
• Ensure optimal coordination between the Norbreeze Group team and the partners and sub-franchisees in all aspects of the store openings/business plan, sales, marketing, VM, merchandising, manpower, service excellence, RRP price list, payments, operations and all other areas of the business.
• Ensure that the partners and sub-franchisees strictly adhere to the standards, policies and directions set by the Principal, including but not limited to the brand guidelines are met at all stores and retailers.  
• Visit partners and sub-franchisees on a regular basis to ensure smooth operations and highlight issues to be rectified base on observations, in terms of the store openings/business plan, sales, marketing, VM, merchandising, manpower, service excellence, RRP price list, payments, operations and all other areas of the business.
• Conduct the required training to ensure customer service standards and product knowledge are maintained at the highest standard and in accordance with Norbreeze Group’s and the Principal guidelines.
• Responsible for smooth end-to-end shipments (and the communication hereof) from Norbreeze Group’s warehouse and from the Principals to partners and sub-franchisees.
• Responsible for ensuring that the RRP price list are strictly followed.

 
Sales Reporting 

• Ensure that the partners and sub-franchisees submit the sales report on a weekly and monthly basis (automatic or manual) on store and retail level as well as consolidate the sales data for the management and finance department.
• Provide KPI reports for all sales channels to the Management and to the Principals
• Provide Monthly Sales by Country report to the Management and the Principals

 
Assist Demand Planner/Merchandiser 

• ​Assist in forecasting and replenishment of stocks 
• Assist in Price formulation and calculations 
• Assist in creating Purchase & Sales orders 
• Assist in coordinating shipments for all orders