Sales Associates (Monica Vinader)

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Department:​​ Operations ​
Position Title:​​ Sales Associates (Monica Vinader)
Reports To: ​​Boutique Manager/Supervisor
Direct Reports:​ NIL
 
Objective of role:
The Sales Associate is to drive results and enhance the customer experience by providing exceptional service.

Key accountabilities:

• Achieve individual sales targets & overall store targets.
• Maintaining a high level of customer service at all times.
• Acknowledge and greet the customer promptly with a smile.
• Prioritize assisting customers over other tasks.
• Understand customers’ needs and recommend accordingly.
• Educate customers on the benefits/Finishing of Monica Vinader’s Jewellery.
• Offer solutions for out of stock items i.e. alternate item, etc.
• Follow up with customers to see if they need additional assistance.
• Offer additional styles or colours to increase sales levers.
• Process and follow up customer orders and exchanges.
• Ensure Visual displays are adhering to guidelines stipulated by Monica Vinader.
• Ensure all keep stocks & Display are counted on a daily basis.
• Ensure cashier counter are neat and tidy at all times.
• Performs all other duties as assigned.

Decision making:
Without referral to manager

• Prioritization & delegation of tasks within delegated tasks
• Coordination with VM for development and training of team
• Coach and mentor new hire performance with assistance of SM

After consultation with manager or others 

• Performing counselling on staff performance
• Implementation of processes/ changes to SOP
• Confirmation of store’s expenditure

Key contacts: 

• Operations
• Logistics
• Visual Merchandiser

Key attributes: 

• At least a year of retail sales or customer service experience.
• Proven written and verbal communication skills.
• Demonstrated passion for extraordinary customer service.
• Attention to detail.
• Initiative individual who is also a team player.
• Ability to prioritize tasks.
• Ability to communicate effectively with customers and store personnel.
• Demonstrated time management and organizational skills.
• Open availability and flexibility to work on shifts duties Closing & Opening of store), weekends, Public Holidays.

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