​Senior Sales/ Sales Associates (Cath Kidston)

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Department:​​ Operations ​
Position Title:​​ Senior Sales/ Sales Associates (Cath Kidston)
Reports To: ​​Store Manager/ Asst. Store Manager
Direct Reports:​ NIL
 
Objective of role:
The Sales Associate is to drive results and enhance the customer experience by providing exceptional service.

Key accountabilities:

• Achieve individual sales targets.
• Maintaining a high level of customer service at all times.
• Acknowledge and greet the customer promptly with a smile.
• Prioritize assisting customers over other tasks.
• Assess needs by responding to customers cues.
• Educate customers on the benefits of Cath Kidston’s merchandise.
• Offer solutions for out of stock items i.e. alternate item, etc.
• Follow up with customers to see if they need additional assistance.
• Offer additional styles or colours to increase sales levers.
• Process and follow up customer orders and exchanges.
• Ensure a high level of merchandising and cleanliness in line with the Cath Kidston Visual Merchandising guidelines.
• Ensure stock is always replenished and accounted for.
• Ensure back room is always neat and tidy, and stock is in an organised order.
• Performs all other duties as assigned

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