Store Manager

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Department:​​ ​Retail Operations
Position Title:​​ Store Manager
Reports to: Operations Manager

​Objective of role:
Manage the in-charged stores, achieve, lead, mentor and drive sales to achieve targets.

Key accountability:

• Guide team and set best practices
• Ensure grooming and service standards are aligned and maintained
• Mentor and provide coaching for new hires, under performing staff and existing staffs on selling skills and product knowledge
• Prepare for newness, event or promotions and share information with team
• Set clear communication with all the team members through daily briefings on sales targets, action plans and focus of the week
• To prepare rostering duties and ensure there are sufficient manpower at all times
• Provide excellent customer experience and lead by example
• To handle and resolve customer complaint or any other relevant issue
• Identify challenges, missed opportunities, gaps and follow up with action plans
• Ensure all inventory and cash holdings are accurate
• Ensure appropriate care and management of stocks are executed
• Receive inventory from warehouse or other locations and ensure accuracy
• Be aware of the mall surroundings and promotions and vocalize to Management team.
• Ensure and check that the store is in it best working condition. Lightings, housekeeping, etc.
• Manage packaging, catalog, miscellaneous orders
• Feedback on top sellers, slow moving products and stock on hand level to Retail Manager
• Ensure Visual merchandising works are updated and maintained by team
• To submit all relevant trade reports to Operations Manager
• Performs all other duties as assigned by Operations Manager

 
Qualification & Requirement:

• At least 2 years of Managerial experience in luxury retail sales.
• Dynamic communication skills to liaise with customers and Management.
• Strong sales performance through track records.
• Attention to detail and Ability to prioritize tasks.
• Able to work individually and as a team.
• Excellent time management and organizational skills.
• Open availability and flexibility to work.